At Eccentrix Fitness, we value your privacy, prioritize confidentiality, and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data, ensuring compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s privacy regulations. By using our website, app, and services, you consent to the practices detailed below. ​

 

1. Information We Collect 

1.1. Personal Information 

We collect personal information to provide personalized services, including: 

• Name, email address, phone number, and mailing address. 

• Payment details for subscription processing (securely handled by third-party providers).

• Health and fitness information shared during consultations and data shared during interactions with your coach (e.g., fitness goals, progress updates, workout logs, medical history, physical activity preferences). 

1.2. Technical Information 

When you use our website or app, we may automatically collect: 

• IP address, device type, browser type, and operating system. 

• Usage data, including time spent on the site, features accessed, navigation patterns, and app activity.

• Cookies and similar technologies to enhance your browsing experience (see Section 6 for more on cookies). 

1.3. Communication Information 

We collect messages and feedback exchanged between you and your coach through the app or email to improve our services. ​​

 

2. How We Use Your Information 

We use your data to: 

• Create personalized workout plans tailored to your goals. 

• Communicate with you about your program, updates, and progress. 

• Process payments securely and manage subscriptions. 

• Provide customer support and troubleshoot issues. 

• Improve our app, website, and overall user experience. 

• Comply with legal requirements and enforce our Terms and Conditions. 

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3. How We Protect Your Data 

We implement robust security measures to safeguard your information: 

• Encryption: All personal data and payment details are encrypted during transmission using SSL (Secure Sockets Layer) technology. 

• Secure Storage: Data is stored in secure servers protected by firewalls, access controls, and other safeguards. 

• Access Control: Only authorized personnel can access sensitive information. 

• Routine Monitoring: We monitor our systems regularly to detect and address vulnerabilities. 

While we take every precaution to protect your data, no method of transmission or storage is 100% secure. By using our services, you acknowledge the inherent risks of online data transmission.

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4. Sharing Your Information 

We respect your privacy and do not sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances: 

4.1. Service Providers 

We may share information with payment processors, cloud storage providers, and other third-party tools necessary to deliver our services. These providers are bound by confidentiality agreements and may only use your data to perform their specific functions. 

4.2. Legal Obligations 

We may disclose your information when required to comply with applicable laws, regulations, or legal processes (e.g., subpoenas or court orders).

4.3. Business Transfers 

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business. You will be notified of such changes and given the option to opt-out. 

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5. Your Rights 

You have the following rights regarding your personal data: 

5.1. Right to Access 

You may request a copy of the personal information we have about you. 

5.2. Right to Correction 

You can request corrections to any inaccurate or incomplete information. 

5.3. Right to Deletion 

You may request that we delete your personal data, except where retention is required by law (e.g., financial records). 

5.4. Right to Data Portability 

You can request your data in a portable format for transfer to another service provider. 

5.5. Right to Withdraw Consent 

You can withdraw your consent for data collection and use at any time, though this may limit your ability to use our services. 

5.6. Opt-Out of Marketing 

You can opt out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in our emails or contacting us directly. 

To exercise these rights, email us at info@eccentrixfitness.com.

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6. Cookies and Tracking Technologies 

We use cookies and similar technologies to improve your experience on our website and app. 

6.1 Types of Cookies We Use 

• Essential Cookies: Necessary for the basic functioning of the site and app, such as logging into your account.

• Performance Cookies: Help us understand how users interact with our platform and track usage data to improve site performance.

• Marketing Cookies: Used for targeted advertising and promotional content. 

6.2. Managing Cookies 

You can disable cookies through your browser settings. However, doing so may limit the functionality of our website and app. 

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7. Third-Party Links 

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external sites you visit. 

 

8. Data Retention 

We retain your personal information for as long as necessary to: 

• Deliver our services and support your subscription. 

• Comply with legal, tax, and regulatory obligations. 

• Resolve disputes and enforce our Terms and Conditions. 

Once your information is no longer needed, we securely delete or anonymize it. 

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9. Privacy for Minors 

Our services are not intended for individuals under the age of 18. If we discover that a minor has provided personal information, we will delete it promptly. Parents or guardians can contact us to ensure data is removed.  

 

10. Changes to This Policy 

Eccentrix Fitness reserves the right to update or modify this Privacy Policy to reflect changes in our practices or legal requirements at any time. We will notify you of significant updates via email or a notice on our app. The updated policy will include the “last revised” date for reference. Continued use of our services after such updates constitutes acceptance of the revised policy.

 

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@eccentrixfitness.com.